Did you know seahorses can use their tail to anchor onto coral and seaweed when they’re in need of a break? They can also hitchhike long distances on floating vegetation! Unfortunately, seahorses cannot tell the difference between vegetation and plastic pollution. Let’s do our part and make sure the plastic doesn’t get there in the first place.
- Ultra Soft Cotton/Polyester blend
- Fleece lined for a warm and super soft interior
- Generous Fit
- Tag-less Neck
- Every Item Removes 1 Pound of Debris from our Oceans in Partnership with 4Ocean
- Ships in 100% Home Compostable Mailer
- Zero Plastic Packaging on Hoodies
To ensure the safety of your purchases at simmson.com, we currently accept PayPal, regular credit and debit cards for all orders (you can check availability listed below). We do also take security very seriously, so your details are safe with us.
CRESIT OR DEBIT CARD
There are three common reasons why buyers fail to pay by credit card: Section
SECTION 1 - Operational reasons → It is recommended to retry
1. Incomplete, wrong or midway termination of payment
When the buyer fills in the credit card-related information, the information is incomplete or wrong, and the bank cannot or refuse to charge.
2. Unauthorized Transactions
The card used by the buyer for payment is a 3D card, and the 3D verification code is not filled in during the payment process. Therefore, the system judges the transaction as an unauthorized transaction and refuses to deduct the payment. It is also possible that the buyer's card issuer did not authorize the transaction.
Buyers make repeated payments for the same IP within a short period of time, and there are suspicions of other illegal acts such as cash out, money laundering, and fraud. The system rejects the deduction.
4. Network problems
When the buyer pays, the network access speed is slow or other network problems, and the payment page is refreshed repeatedly, resulting in multiple submission of payment applications or failure of the system to receive payment applications.
SECTION 2 - Reasons for bank restrictions → It is recommended that the buyer contact the card-issuing bank for consultation
1. Insufficient credit card limit
The card used by the buyer for payment is beyond his credit limit or expired.The single payment limit exceeds the maximum single payment limit of the card, or exceeds the maximum single payment limit set by the system. 3. The card issuer that refuses to charge the buyer's payment refuses to charge. For specific reasons, you need to contact the card issuing bank to understand the reason for the refusal. SECTION 3 - Risk related reasons → It is recommended to change the credit card/payment method and try again 1. Credit card buyer with bad transaction history The credit card used by the buyer for payment has bad transaction history, such as chargeback. 2. Risk area payment The IP paid by the buyer comes from the high-risk area listed by the international credit card organization. The system will judge the high-risk transaction and refuse to deduct the payment.
The single payment limit exceeds the maximum single payment limit of the card, or exceeds the maximum single payment limit set by the system.
3. Refusal to debit
The card issuer paid by the buyer declined to charge. For specific reasons, you need to contact the card issuing bank to understand the reason for rejection.
SECTION 3 - Risk-related reasons → It is recommended to change the credit card/payment method and try again
1. Credit Cards with Bad Transaction History
The card used by the buyer for payment has a bad transaction record, such as chargeback.
The IP paid by the buyer comes from the high-risk area listed by the international credit card organization, and the system will judge the high-risk transaction and refuse to deduct the payment. For example: Venezuela.
3. Cross-border, cross-regional transaction payment
The card used by the buyer for payment is not a domestic card, and there is a suspicion of stolen card consumption, so the system will evaluate it as a high analysis transaction and refuse to deduct the payment.
4. Black card, stolen card, copy card
The card system used by the buyer for payment is identified as a black card, a copy card and other illegal cards, and the system refuses to deduct the payment.
NOTE:To sum up, none of the above in your situation, please contact customer service for inquiries:[email protected] If your credit doesn't go through, we have some suggestions: - wait a day and try again - make sure your card doesn't exceed the limit- Make sure your credit card hasn't expired - make sure you enter the correct name on the front of the card - try another credit card [email protected]
If your credit is not passed, we have some suggestions:
- Wait a day and try again
- Make sure your card has not exceeded its limit
- Make sure your credit card has not expired
- Make sure to enter the correct name on the front of the card
- Try another credit card
IS SHIPPING FREE?
Shipping is $5.99 on most items.Free shipping on all orders throughout July. Let's cheer.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 1-6 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
CAN I CANCEL MY ORDER?
Order cancellations are allowed only up to 24 hours from the time of order. Once the order is shipped, we won't be able t cancel it.